Parent Handbook

IMAGINATION STATION

Child Development Center

7910 S. Bell

Amarillo, TX 79110

Office Phone: (806) 322-KIDS

Fax Number: (806) 322-1094

Monday-Friday Open 7:00 am- Close 6:00 pm

Infants (6 weeks) – 5 Years of age

Summer program: ages 6-12

                                     Operated by Bell Street Day Care Center, LTD

President: Joella Morgan

Center Director: Samantha Long 

The Imagination Station Offers:

Quality Caregivers, Staff and Environment

Pre-School Curriculum Program

Biblical Principles and Christian Relationships

Large Indoor and Outdoor Play Facilities

Summer Day Camp

USDA Approved Cafeteria Style Meals

Licensed and Insured

CCS Vendor

Transportation from Area Schools

Thank you for considering Imagination Station as your child- care provider. We are here to provide an environment that will guide your children spiritually, emotionally and physically during their critical years of growth and development. We have aimed our standards to meet and surpass the requirements set for child-care centers to have an inviting, healthy and comfortable environment for your child. Our hand-selected Caregivers are trained, supervised and instructed to teach by example while selecting well-organized material to follow. We dedicate ourselves to meeting the needs of the child and their families with relationships and care reflecting the kindness and gentleness that our Heavenly Father shows us.

             This handbook is provided as a reference for many questions you may have regarding Imagination Station. Please read it and keep it handy for immediate and future use. If your question is not covered within this handbook, please call or speak with a staff member.

             At Imagination Station, we recognize that a Parent is the Child’s first and most significant Teacher. We value your role as the primary educator and caretaker. Parents and Caregivers working together will enrich the early experiences for your children. We invite you to participate in your child’s class at any time. Please feel free to assist with projects, share your own talent or simply observe.

             What an honor to be selected as your secondary Caregiver at Imagination Station. We look forward to sharing and providing your child with fun, friends and great learning experiences.

                                                                  Blessings,

                                                                  Samantha Long – Director

Program Philosophy, Goal: & Mission Statement: 

We strive to provide spiritual, emotional, social, physical, intellectual growth and development to each individual child. By partnering with you, we can ensure these goals by instilling security and acceptance, sharing the Love of Christ, using modern teaching methods, and providing age appropriate activities.

Imagination Station is licensed by the Texas Department of Protective and Regulatory Services to provide care for Infants (6 weeks) through children 12 years of age; open at 7:00 am closing at 6:00 pm- Year-round. We do not discriminate enrollment on the basis of race, color, religion or national origin. You may contact the Department by calling (806) 354- 5380 for information about our or any childcare facility and compliance history.

Our program allows opportunities for discovering a wide variety of interests including music, science, physical development, pre-reading, math and creative arts. Lesson plans are designed to create hands-on learning in place of formal instruction. Each classroom has a clear and defined daily schedule that the Caregivers are instructed to follow but not limited by, according to the age and size of their group. We meet the standard Care-giver/child ratio and room capacity requirements dictated by the TDPRS.

Parents may review the Texas Department of Protective and Regulatory Services Minimum Standards Manual and the most recent licensing inspection report at any time; however these may not leave the facility at any time. Parents may also contact TDFPS by calling (806)358-6211 or by accessing the website at http://www.dfps.state.tx.us/child_care.

Non-discrimination clause:

We do not discriminate on the basis of race, culture, religion or ability.

Embracing diversity:

We do not discriminate against children, parents or coworkers for any reason. This includes but is not limited to race, color of skin, religion, creed, gender, disability, military status, or national origin. All are welcomed at our facility.

Accommodations for Families and Children:

This section outlines our program’s policy and processes supporting families and children who may need additional accommodations. We try our best to support and include home language, special needs, differing abilities and/or differing cultural backgrounds by offering various language translations of literature and parent resources located on our bulletin board. There you will find information for families and parents on the program’s policy of cultural inclusiveness. Parents have the right to be informed of all procedural safeguards and rights of appeal in a language easily understood by the general public and in the parent’s primary language. Please notify the Director if you or your child require an accommodation and we will ensure that we do our part in meeting your needs. What’s listed below are the accommodations our facility will provide:  

1. If specific therapies are needed during the day while the child is in our care, we will provide space to accommodate sessions.

2. Participation in all comprehensive care meetings if needed

3. Complete supporting documentation from authorized medical professional for any accommodations related to child’s physical or developmental needs.

4. Provide materials and resources in parent’s/child’s primary language.

5. Provide opportunity for cultural inclusiveness by hosting cultural events throughout the year.

 Curriculum Information:

Imagination Station incorporates basic Bible/Christian principles through stories, songs, prayer, and relationship (no doctrinal emphasis). We are a TRS certified preschool program. This program promotes learning through language, literacy and comprehensive child development using a curriculum called “Grow Kids”. We encourage Parent involvement and want to keep you informed of the information and activities your child is participating in. Please read your child’s weekly lesson plan and review the information with them at your leisure. We welcome discussion and your input as we partner with you in their development. This will create and strengthen an atmosphere of security and trust between you, your child, and our Center. This curriculum is flexible enough to allow the Caregiver to adapt it to the individual needs of each child and it is based on sound educational theories about how children learn and develop. Upon enrollment, our center will assess your child using a CLI engage assessment tool to monitor their progress. If at any point in time, we notice your child is exhibiting “red flag” behaviors, we will address this with you and give you further resources to help assist with your child’s developmental needs.

Staff:

 Our Caregivers are carefully chosen. Interviews, references and background checks are done for each individual applying for employment. Our staff receives training in Infant and Child CPR, First Aid and 24 hours of pre-service training and orientation. They are instructed in the developmental stages of children, brain development, age appropriate activities, positive guidance and discipline, fostering self-esteem, health and safety practices, positive interaction with children, supervision of children, Sudden Infant Death Syndrome detection/reporting abuse and neglect, and other pertinent information regarding the care and development of every child.

Rights:

Imagination Stationhas the right to refuse service and /or childcare to anyone. Policies, rules and tuition may be changed at any given time if it is in the best interest of the Center; you will be informed of these changes as soon as possible.

No child will be accepted in the classroom until the entire required enrollment forms are completed by the parent/guardian enrolling the child.

Enrollment includes:

1.   Registration Form

2.   Immunization Record

3.   Statement of Health from Health Care Professional

4.   Payment of Registration and Tuition Fees

5.   Orientation form filled out and signed

6.   4 Years and older will require hearing and eye tests within 120 days of enrollment by Health Care Professional

Tuition and Fees:

  1. An enrollment fee of $50.00 per child is due at the time of enrollment and is non-refundable.
  2. The tuition for all programs is due in advance. Weekly fees are due on Friday for the following week.  We accept check, money order, Master Card or Visa Only.
  3. A late fee of $5.00 is charged per day, for each day, after Tuesday and will continue to be charged until the account is paid in full. If you are unable to pay by the deadline, you are expected to inform management concerning your situation. Reprieves will be considered at this time. Delinquency jeopardizes your child’s place.
  4. All weekly tuition must be paid whether your child attends or not. Our facility and the State-licensing department require that we maintain our staff based on the number of children enrolled. Tuition is due in full even in the event that your child is absent or if the Center is closed due to a Holiday. While we understand that an absence may be unavoidable, we must pay our staff according to the expectation of every child enrolled. This ensures consistent operation of the Center and secures your child’s place at their return.   
  5.  Any child that has arrangements for part-time care ensuring them

        placement at the Center will follow the rule outlined in number 4 above.

  1.  If you wish to pay only for the day your child attends, they will be

        considered as drop-ins and drop-in rules apply.

7.     Any child that is absent for two weeks in a row, without notifying

       Management will be removed from enrollment.

8.    If your child is withdrawn from the Center, a two week written notice

is required. Otherwise, tuition will be expected for the next two-week notice period. Tuition fees are non-refundable regardless if the child does not complete the full week.

             9.    There is a $35.00 charge for all returned checks. Should any check    

       be returned for non-sufficient funds, all future payments are to be   

       made with money order or cashier’s check.

Tuition is as follows:

0-17 Months                     $206.00        (per week)

18-35 Months                   $183.00        (per week)

3-5 Years                           $165.00         (per week)

Part Time Care                 $141.00    (per week)

After School Care           $134.00    (per week)

School Age Full                $161.00         (per week)

All Drop-Ins                      $40.00          (per day)

Sibling Discounts:

Imagination Station offers sibling discounts for self-pay families. The discounts are as followed:

2 siblings- $50 off total weekly charge

3 siblings- $60 off total weekly charge

4 siblings- $70 off total weekly charge

Tuition Assistance:

 Imagination Station offers tuition assistance to self-pay families who are quarantined due to Covid-19. Tuition will be reduced to 50% off for the time the Amarillo Health Department requires the family to be quarantined.

Pick-Up Requirements:

 Imagination Station offers the hours of operation from 7:00 am – 6:00 pm. We ask your complete cooperation in being prompt in picking up your child. Late pick-up after 6:00 is a five dollar per minute charge per being late.

Drop-Ins:

Any child that is not full-time and pays on a daily basis is considered to be a drop-in. Drop-ins are only accepted if we have availability in the Center for their age group for that current day. We strongly suggest that you call prior to coming in. All drop-in fees will be paid in advance. If a child attends the center for more than three days in one week’s time, they will be charged the “full time” rate of the center and will not be considered a drop in.

Other Fees:

There will be a supply fee two times during the Year, March and September. The supply fee will cover the cost of colors, paints, pencils, markers, glue, paper, etc. You will be given a reminder at this time.

The fees are:

6 weeks through Pre-K              $15.00

Diaper Fees:

When your child is running low on diapers, you will be notified through the Procare Application. If your child runs out of diapers, it will be your responsibility to bring some to the center. If you are unable to bring diapers for that day, we will provide emergency diapers and your account will be charged $3 per diaper.

Miscellaneous Fees:

You will be notified in advance of the opportunity for your child to participate in a field trip, picture taking, etc. and the fees required for the event.

Required Supplies from Home:

Ages 6 weeks – 18 Months

Disposable Diapers

Pacifier (if used)

Bottles (labeled with full name)

Diaper wipes, Lotions/Ointments

Several clothing options

Baby food (if you choose to not use the baby food provided by Imagination Station)

Sippy Cup

Small blanket (12 months and older)

Ages 19 Months – 5 Years:

Diapers (if used)

Wet wipes (through potty training)

Pull-ups (through the completion of potty training)

Underwear (2 pairs) Change of clothes (please update these seasonally)

School Age:

Summer- Tutorials and assigned reading, etc.

Any items unrelated to School-work will be checked in at the main office desk for approval. Any items that would be prohibited, but not limited to what schools would prohibit, will not be permitted in the Center.

Examples: The obvious distraction or dangerous item, any kind of cell phones, tablets, Ipads,  Game Boys, CD players or any other media such as DVDs.

*Any item the Director or Asst. Director do not approve will be kept at the main office desk and returned with explanation upon pick-up.

Personal Items:

We ask that your child does NOT bring toys from home. We ask this for several reasons. Our rules for sharing cannot be applied to toys from home; therefore, hard feelings may develop among children. Imagination Station is not responsible for any items that are brought into the school.

Holidays:

At Imagination Station we observe the following Holidays and will be closed on these days: New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the Day after, Christmas Eve and Christmas Day. If the Holiday falls on a weekend day, observance of the Holiday will be on a Friday or Monday and will be posted. Any other closings will be posted well in advance. All holidays posted are subject to change at the Center’s discretion. Imagination Station will have early release dates posted at the beginning of each year.

Property Damages:

Imagination Station families agree to pay for damages to the Center caused by the wrongdoing of parents and/or any member of their family. Examples are included but not limited to; purposely destroying toys and books, damaging or vandalizing Center equipment (vehicles, playground, etc.) shattering Center windows by throwing toys, kicking or hitting, damages to the parking lot (posts, light fixtures, fences, other vehicles).

Center Policies:

Absences:

If your child is going to be absent, please notify the Center by 9:00 am. Please try to keep up regular attendance as it enhances your child’s adjustment.

Inclement Weather Policy:

Imagination Station follows closures based on Amarillo and Canyon Independent School District. The director will notify families via the Procare application and Facebook of any closure due to weather.

If Imagination Station has to have an emergency closure due to weather during the day, the director will notify parents to come pick up their child via the Procare application. Closures will also be posted on Imagination Station’s Facebook Page. Experts agree that there is an absolutely unsafe threshold when it comes to outdoor temperatures, and so knowing what to expect as temperatures drop is critical. Focus on wind-chill, not exclusively on temperature. It might be 40 degrees outside if you’re looking only at the temperature, but wind chills could be driving that temperature down to an actual 25 degrees (an unsafe temperature for sustained play outside). If the wind-chill is at or above 32 degrees, experts generally agree that it is okay for kids to be playing outside. Below 32 degrees, your kids can still enjoy outdoor time, but it is recommended that they take quick breaks to return inside and warm up every twenty to thirty minutes. Please bring your children dressed and ready to play outside every day. If you do not want your child to go outside, please keep them home until you feel it is safe for them to return to normal activities.

Address and Phone Changes:

Please notify the Center and your child’s Caregiver if you have any changes in your address and/or phone number(s) for work, cell or home. Emergency contact numbers are required for every child and should be updated as often as necessary. The relationship to the child and the emergency person’s address and phone number must also be provided per Texas and National law. If you are needing to make changes to your phone number or address, you can change your information using the Procare Application. Please stop by the office after you have made the change in the application and update your child’s file as well. 

Arrival and Departure:

We are staffed according to the arrival and departure times that you have given at the time of enrollment. If you need to drop-off or pick-up at different times, please let us know as soon as possible so that we can make adjustments in our staff as needed.

As you know, it is very common for children to experience some form of separation anxiety. As we work together through this transition, may we suggest:

  • Cut off time for Arrival is 9:00 am. This is for the best interest of your child’s learning development. Curriculum begins at 9:30 every morning throughout the center.
  • If your child has a doctor’s appointment that will require them to come in later than 9:00 am, please call the Center so we can save your child a spot for the day. Your child must be checked into the Center no later than 11:00am to receive lunch and allow your child to adjust before nap time. If you can’t make it by 11:00, you are more than welcome to drop off at 2:30pm when nap time is over.
  • Prepare your child ahead of time by talking about what to expect.
  • Use positive words to express your confidence in their ability.
  • Always say Good-Bye, offer a quick hug and refrain from lengthy  

                            Farewells. Remind them that, as always, you will return later to pick                               them up.

Any insecurity on your part will be sensed quickly. Your child is likely to feel more confident if you are reflecting a calm and happy image. Expect that your child will adjust easily and have a great day. Now, relax and have a good day yourself! Your child is in good hands.

Your child must be released to a staff member upon arrival. No child is to be dropped off in the parking area or at the front door. Please escort your child into the building and sign them in and out at their classroom. A child will only be released to persons authorized by the enrolling Parent or Guardian. If anyone other than yourself is to pick up your child, the Center must be notified in advance. In case of an emergency, please message in the Procare application the first and last name of the person picking up your child. The following business day, please stop in the front office to add the additional person to your child’s pickup list. Make sure whoever is picking up your child is already on the pick-up list and brings their Driver’s License so we can make a photocopy of it.

If any staff member is unfamiliar with the individual picking up your child, they will be asked for identification and it may be required that they report to the Management for approval. We will call the Enrolling Parent or Guardian for permission before the child is released. It is mandated by the State Department of childcare licensing that we must receive a written permission for a person to pick up your child that is not on the enrollment form. This includes all or any paperwork preventing a Parent and/or Guardian prohibited from picking up a child per a Judge’s decision after the enrollment forms are completed. A verbal request will be noted but cannot be used to prevent a Legal Parent from picking up their child.

*If any staff member believes that a Parent or person picking up a child is intoxicated or otherwise unable to drive the child safely home, the child will not be allowed to leave and child protective services will be contacted.

Transportation/Field Trips

We offer transportation from local schools. Please make arrangements with the office if you would like us to pick up your child. Our vans are insured and inspected. We also offer transportation for field trips. To attend field trips, your child must be at least 6 years old.

Attendance Records:

We encourage you to bring your child early enough to participate in the Morning Program. We want to refrain from receiving children between 9:00 am and 2:00 pm if at all possible. All children need some play time before lunch and naptime, if applicable. Bringing them in at naptime interrupts the already napping children and can cause them to dislike coming in only to be laid down for rest. Children are not allowed to be dropped off between the hours of 11-2:30.

Security Measure:

We will give you a passcode for your child; you will need this to open the door. If you or your designated person is unable to pick-up your child, please do not give out your passcode unless they will be picking your child up regularly. They will need to present their ID to the Main Office and accompany us with a phone call from you identifying this person. We may not release your child to someone who is not on your pick-up list without written permission from you. 

Birthdays:

Birthdays are special and we allow the children to have parties at school with their group. Parents may bring special treats to celebrate their child’s special day. Please let your Caregiver know in advance and try to work within the times scheduled for snacks. It is not necessary that you are present, but of course you are welcome. It is not necessary for items to be pre-packaged or a bakery good.

Biting:

The Center realizes that children will bite or be bitten. Any child that becomes a chronic biter, or one that needs to be continuously supervised because of biting, it is possible that the Parent will be required to attend a conference to discuss the matter. In this conference, we will attempt to rectify and/or determine whether or not to suspend or dismiss the child. If a child bites 3 or more times, that child will be dismissed for the day. If your child bites and breaks skin, your child will be sent home for the day.

Bulletin Boards:

Parent bulletin boards will be located by the door of your child’s room and in the main hall for any and all information on a daily, weekly or monthly basis as needed.

Resource Information:

Imagination Station provides community resource info for parents during business hours on the centers bulletin board. Parents have the opportunity to receive pertinent information related to the resources in the community, as well as information on their child’s growth and development.

Screen Time Policies:

Electronic media is only used for educational purposes. Screen time for children over 2 years of age is restricted to less than 2 hours/day. For more information on screen time usage please visit https://www.healthychildren.org/English/family-life/Media/Pages/Where-We-Stand-TV-Viewing-Time.aspx

Physical Activity:

Our daily schedule provides opportunities for children to engage in physical activities. Children participate in age appropriate outdoor and indoor activities as part of the daily curriculum. If at any point in time, children cannot participate in all daily activities due to illness, injury or for any other reason, they are not allowed to attend the facility. If you have a doctor’s note, excusing them from activities, it must list alternate accommodations.  As long as the stated accommodations DO NOT require greater care that could compromise the health, safety and supervision of the other children in care, we will be happy to allow your child to attend. If not, your child will not be able to attend until they are cleared to participate in all activities.

Clothing:

Please dress your child in play safe clothing. No dangling earrings, jewelry or shoes that they cannot run or play in. We strongly encourage close toed shoes if at all possible. Children are not allowed to wear footie pajamas or slippers. Girls need to wear shorts or bloomers under dresses as applicable to age. Print your child’s first name and last initial on all clothing that they may remove, such as hats, sweaters, jackets, etc. We are not responsible for clothes that get soiled, torn, lost, etc.

We require that every child bring an extra set of clothes for any accident that might occur. All children’s clothing should be labeled and placed in a disposable bag or backpack. We will place any lost items in a designated area for lost and found. Any items not claimed within 3 weeks will be donated to charity.

Communication:

806-322-KIDS is the phone number line to the main office. It has voicemail so you can leave a message any time day or night. This number is answered between the hours of 7:00 am and 6:00 pm.

For the privacy of our Director and staff, personal phone numbers will not be given under any circumstance. If you need assistance please call the Center during normal business hours.

Complaint Procedure:

As with any business, problems may occur that Management may not always be aware of. It is our strong desire that Parent’s feel comfortable in bringing to our attention any lack in service, questions concerning our policies, or suggestions to improve our Center. Please do not hesitate to bring your concerns, suggestions or complaints to Management. We would ask that you do not directly attempt to rectify a serious problem with a Caregiver; this can be better dealt with by informing the Asst. Director or Director and following our disciplinary policy for staff. Please make a note if you witness any instance anything other than child appropriate behavior from a staff member, we will address this immediately.

Conferences and Participation:

Open communication between Parents and Caregivers is imperative in the success of the Center. We want to exchange thoughts and information regarding your child on a regular basis. Please be aware of notes and policy changes sent home with your child or posted on the parent bulletin boards. There will be two planned conferences per school year where we will discuss your child’s development and progress. However, conferences can be scheduled upon request through the main office.  You may meet with your child’s Caregiver, Asst. Director and/or Director. If you would like to view your child’s records, you may schedule a conference with the Director. Parents are always permitted to visit the Center without prior notice. Parent’s may also be asked or inquire to assist in special functions and activities. We have many event and parties throughout the year and we would like for each parent to participate in at least 3 events. Family involvement at Imagination Station is very important to the success of not only our program, but also your child (ren). There are several ways that families can get involved with the center and activities to ensure that your experience while enrolled in our center will be a great one!

Opportunities for parent involvement include:

· Class parties

· Parent/teacher conferences

· Monthly parent meetings

· Holidays (see monthly calendar)

· Annual fundraisers (if applicable)

· End of the year Celebration

Guidelines for Positive Discipline Policy:

        When unacceptable behavior occurs, redirection will be employed. The child will be removed from the distressing situation and redirected to another activity within the room in order to regain control. This will be accomplished with the gentle, but firm instruction by the Caregiver with as little attention brought on the child as possible.

       If further attention is required, the child will be brought to the main office to avoid any unnecessary scene to develop within their room. The Asst. Director and/or the Director will calmly and lovingly provide instruction and offer a better choice for child to follow. We want to reintroduce the child into their room as soon as possible, but we will remain with the child until we believe the child is ready to return to their group. Parents will be notified if this behavior continues.

       Close communication with Parents will be the ideal plan to discover what method works best with each individual child.

*Imagination Station retains the right to dismiss any child whose behavior is so disruptive that other children are unable to benefit from the planned activities or whose actions may endanger health, safety or well-being of the other children. Please bring concerns or questions regarding discipline to our attention.

No Fraternization Policy

1. Staff-Parent Interactions:

   a. Employees of Imagination Station are prohibited from engaging in social or personal relationships with parents or guardians of enrolled children outside of work-related activities.

   b. Staff members should refrain from exchanging personal contact information with parents or guardians, including phone numbers, email addresses, or social media profiles.

   c. Any communication between staff members and parents or guardians should be strictly limited to matters related to the child’s care and well-being during operating hours.

2. Staff-Child Interactions:

   a. Employees are strictly prohibited from providing child care services to children outside of Imagination Station’s operating hours, whether for compensation or on a voluntary basis.

   b. Staff members should not establish personal relationships with children or their families outside of the child care center environment.

   c. Any instances of encountering children outside of operating hours should be handled with professionalism and discretion, refraining from engaging in extended conversations or interactions beyond a courteous greeting.

Behavior Intervention Plan:

At Imagination Station, we have a behavior interventionist who will conduct Classroom Observations. During these times, the Behavior Interventionist will visit each classroom for a set amount of time to monitor how the classroom runs throughout the day. The Behavior Interventionist will identify any issues or needs the teacher/children may have. Once identified, if the matter in question is due to the behavior of a child, the teacher will be given a weekly behavior log for that child. At this time, the parent of that child will be notified that they have been placed on a weekly behavior log. This log will be completed daily by the teacher. The Behavior Interventionist will meet with the parent of the child on Friday to discuss the log. During this time of monitoring, if the Behavior Interventionist is asked to intervene with this child, a behavior intervention plan will be filled out and a copy will be given to the parents that day. If we see significant negative behavior after two weeks, the child will be placed on a 30 day monitoring notice. The Behavior Interventionist will continue the daily monitor schedule and intervene and try to prevent negative behaviors while encouraging positive behaviors. If at the 30 day mark no improvements in behavior is noted, care will be terminated for that child. Care may be terminated at any point during the 30 day monitoring period.

Expulsion Policies

At Imagination Station, we understand that each child is unique and they will individually present different issues. We appreciate these characteristics and response to the world. Our facility believes communication and partnership is the best way to correct most of these behaviors. We seek to see your child succeed and continue to learn and grow. Appropriate behavior will be encouraged, awarded and reinforced. Our primary goal is to teach children by example through fair and consistent guidelines.  Unfortunately, there are certain behaviors from your child that will warrant suspension or expulsion. Such behaviors include but are not limited to:

Suspension:

  1. Biting (After Three bites we send your child home for the day)
  2. Breaking Skin (if your child makes another child bleed)
  3. Offensive language
  4. Refusal to participate in daily activities
  5. Tantrums

 Expulsion:

  1. Child is unable to adjust to the program after a reasonable amount of time
  2. Ongoing physical or verbal abuse to staff or other children
  3. Uncontrollable tantrums/angry outbursts
  4. Excessive biting
  5. Unable to toilet train in our 3 year old classroom

Parental Actions that can lead to suspension or expulsion:

Suspension:

  1. Failure to abide by Imagination Stations policies or requirements by the appropriate licensing agency.
  2. Arriving after our 9:00 drop off time.

Expulsion:

  1. Demanding special services that are not provided to other children and cannot reasonably be delivered by the program
  2. Non-payment or habitual lateness of tuition or fees
  3. Failure to complete required forms including the child’s immunization records.
  4. Verbal abuse to staff
  5. Posting or referencing Imagination Station, any employee, or any family on social media that might be looked at negatively towards the facility.
  6. Parent threatens physical or intimidating actions toward staff members
  7. Violating the Imagination Station no fraternization policy
  8. Habitual tardiness when picking up your child.

 (You are allowed 30 minutes to pick up your child after we call to send them home. As stated previously, our facility closes at 6:00.  Failing to pick up your child by these times given can result in our facility making a report to Texas Department of Family and Protective Services for neglect. It is required by law that we make reports in these instances.)

Our facility will attempt to work with your family to find a reasonable solution that resolves the issue before we take steps toward dis-enrolling your child from our facility. If the child’s behavior has not been resolved after all remedial actions have been exhausted, a conference will be held to inform you of our decision to dis-enroll your child from our facility.

Imagination Station reserves the right to refuse service and / or childcare to anyone.

COVID-19:

Effective June 20, 2022, if your child tests positive for coronavirus with either an At- Home test or at an official testing site, the positive child and their enrolled siblings will not be allowed to attend our center for 14 days. After the 14 days of quarantine is completed, the child who tested positive and their enrolled siblings may return as long as a negative Covid test is provided for each of your enrolled children. The negative Covid test must be provided through email before attending the facility on the 15th day. While this may be a huge inconvenience, this policy change is for the protection of everyone who attends our center. If your child tests positive for coronavirus please let us know as soon as possible so we may take the necessary steps in securing the health and safety of others.

Accidents:

Children are children and accidents can happen. In the event of an emergency the following steps will be taken:

  • We will contact the Parents, either directly or through the emergency contact person, while First Aid is administered as needed.
  • If the Parents cannot be reached, we will initiate treatment and contact the Health Care Professional suggested for instruction depending on the seriousness of the trauma.
  • Minor accidents such as scrapes and bumps that do not inhibit regular activity will be treated at the Center and an accident report will be sent home at the end of the day.

Employees:

All employees have had a FBI criminal history and background check and have been cleared of any association with illegal or inappropriate behavior either with or in the presence of children. All employees are certified in Infant and Child CPR and First Aid. They have had training to recognize child abuse, shaken baby syndrome and early childhood brain development. In addition they must keep 24 training hours annually in various topics dealing with early childhood. They will obtain these hours by attending seminars, staff meetings and workshops. Our employees have been extensively interviewed, hired and trained by the educated and experienced Leadership at Imagination Station. Each employee ishired with the expectation of excellence and pride in their position to love and guide each and every child; upholding accountability not only to the Management, but to God. We have faith that you will find our Caregivers able to provide the best care available.

Fire Prevention/ Disaster Safety:

Regular fire and severe weather drills will be held according to the TDPRS guidelines. If an emergency develops, the Caregiver will have the children follow the practiced procedures. The fire/disaster evacuation routes are posted in each room. The Care-givers primary responsibility is to remain with the children at all times. When the situation is safe, they will return with the children and resume activities. In case of a real fire or disaster, everyone will follow these practices and each Parent will be notified to pick up their child. In the event of the release of toxic fumes and other chemicals, the children will be evacuated in the same manner and parents will be notified.

Food Service:

We desire to significantly impact your child in as many areas as possible, including early development of their eating habits. What children eat and how they view food will affect them throughout their lives. A Morning snack, Lunch and an Afternoon snack will be provided each day by a qualified Food Preparer. A Monthly Menu will be provided for your convenience. A variety of nutritious foods are served, giving your child a balanced meal each day. Our menu is subject to change, but we will post the change on the menu. The program rotates the lunch and snack menus at least four times a month to encourage diverse meal planning. Your child may bring lunch from home any day that is necessary. Children are encouraged but never forced to eat their food.

If your child is 12 months or younger, they are not allowed to be given any liquid other than formula unless instructed by a licensed physician. Imagination Station must receive a copy of the preference plan submitted by the physician.

If your child has an allergy or special diet, we must have a signed Doctor’s release on file. It will be your responsibility to provide and bring all snacks and lunch if your child is unable to eat the snacks and meals planned for that day. Unless there is an Illness/Allergy to the food we serve absolutely NO OUTSIDE FOOD OR DRINK will be allowed into the facility. All staff are informed about allergy restrictions and procedures as well.

Imagination Station will ensure the following safe meal practices:

Liquids and food hotter than 110 degrees are kept out of reach, education on food allergies and precautions for all staff, and outside food is commercially prepared or prepared in a kitchen that is inspected by local health officials.

Meal Patterns for CACFP (squaremeals.org)

Oral Health – HealthyChildren.org

Where We Stand: Screen Time – HealthyChildren.org

Garden-Based Learning (squaremeals.org)

Healthy Child Care Texas – Texas Association for the Education of Young Children (texasaeyc.org)

Health/Illness:

The standards for childcare centers state:

A child must not be admitted for care if one or more of the following exists:

  • The illness prevents the child from participating in regular activities, including   

             Outdoor time.

  • The illness results in a greater need for care than the staff can provide without

             Compromising the health, safety and supervision of the children.

  • If the child has any of the following:
  • Oral temperature of 100.0 degrees or greater; 
  • Armpit temperature 100.0 degrees or greater; accompanied behavior changes or other signs or symptoms of illness until a medical evaluation that the child can be included in the facilities activities;
  • Symptoms and signs of possible severe illness (such as lethargy, uncontrolled breathing, uncontrolled diarrhea, vomiting illness [2 or more episodes in a 24 hour period]), rash with fever, mouth sores and drooling, wheezing, behavior change or other unusual signs until medical evaluation indicates that the child  can be included in the facilities activities.

*Please note that if your child is running a fever, it is an indication of infection and in most cases a contagious illness. Please be courteous to other children and parents in the Center and do not give your child fever reducing medicine while they may still be contagious. Therefore, your child must be fever-free for 24 hours without the use of fever reducing medicine prior to attending childcare.

IF YOUR CHILD HAS BEEN SENT HOME DUE TO THEM EXHIBITING ANY OF THESE SYMPTOMS, THEY WILL NOT BE ALLOWED TO RETURN FOR 24 HOURS.

Absences or Illness:

When a child becomes ill at the Center, the welfare of the child and the consideration of others is our first concern. A child cannot attend the Center with any of the following communicable diseases as listed in the standards and guidelines for daycare.

Exclusions from attendance include:

–      Fever 100.0 or greater                              -Viral Gastroenteritis

–      Bacterial or viral conjunctivitis             -Chickenpox

–      Amebiasis                                                      -Campulobacteriosis

–      Hepatitis (Viral or Type A)                      -Head Lice

–      Influenza                                                        -Impetigo

–      Bacterial Meningitis                                   -Measles

–      Pertussis                                                         -Mumps

–      Rubella                                                            -Ringworm of the Scalp

–      Scabies                                                            -Salmonellosis

–      Streptococcal Sore Throat                      -Shigellosis

–      Tuberculosis                                                 -Scarlet Fever

There may be other diseases not listed that may be determined by the Health Department appropriate to exclude a child from the Center. The State requires that the children have outdoor playtime daily, weather permitting. In general, a child who is too ill to participate in outdoor activities should remain at home until able to participate entirely. If your child is absent more than one day, please call the office to discuss the nature of the illness so that we can be alerted to possible exposure to a communicable disease.

Each Morning before you drop off your child, we will conduct a health check to determine whether your child is in healthy enough to attend daycare that day.

You will be notified if your child is not feeling well, has fever, and is vomiting, or has diarrhea or any other extreme condition. You are to make immediate arrangements to pick them up.

After 24 hours without symptoms, the child can be readmitted

to the Center.

Injury:

If your child becomes injured or has an injury that requires special care or attention, or in any way compromises the health, safety, and supervision of the other children in care, we will not allow your child to attend daycare until they can fully participate in the daily activities. They are required to have a note from a medical professional clearing them to participate.

Medical Emergency Procedures:

In the case of a medical emergency, we will contact the parent to notify the situation to see what they want us to do. If we cannot notify the parent, we will call 911 depending on the incident. Once EMS arrives, we will give them the hospital/doctors information provided on the child’s admission packet.

Medication:

Effective February 1, 2016 we will no longer be administrating medication.

Immunization Records/Medical Forms:

A copy of your child’s shot record, enrollment, and health requirements must be filled out completely before registration can be accepted. A spot will not be reserved and payment will not be taken for your child until all the forms are received, no exceptions. The State of Texas mandates that we retain a copy of your child’s current immunization record, enrollment and health requirements at all times. The State of Texas does not require tuberculosis testing for our region.

Employee Vaccinations:

Here at Imagination Station, we do not require our employees to have extra vaccinations such as Influenza (flu shot), Pertussis (whooping cough), or Hepatitis (hep A).

Infant Nutritional Policies:

All infants must be on breast milk or formula until 12 Months, unless a Physician’s

note states otherwise. Solid foods will not be fed until 5 Months unless a Physician’s note states otherwise. As solid foods are introduced, only one food will be fed in accordance with preferred procedures for identifying allergies, ECT.

* Parents are required to provide these items before 12 months unless the forms are completed for our food program. Please see the office for details.

Additional Infant Information:

Please remember that safety is our first priority when caring for your children. Listed below are infant policies for the Center:

  • Infants are not allowed to wear amber beaded necklaces or any type of jewelry.
  • No juice and/or Pedialyte unless we have a signed doctor’s note on file.
  • No cow’s milk before the age one unless we have a signed doctor’s note on file.
  • Our center is not allowed to give any medication. (This includes but not limited to: teething tablets, teething gel, Tylenol, etc.)
  • Bottles are required to be premade (this means that the formula and water should be mixed and ready for use).
  • We can only use over the counter diaper cream. This means we cannot use Nystatin cream.
  • During nap time, your child’s pacifier must come off the clip. Nothing loose can be in the pack in play with them.
  • At the beginning of every month a new monthly feeding instruction must be filled out and turned into their teacher no later than the 3rd.
  • For sanitary purposes, please bring clean bottles daily.
  • Children are not to allowed to have blankets until the age of one.
  • When your child is starting to walk they are required to have shoes on at all times.

Breast Feeding Mothers:

Any mother who would like to breast feed their child is more than welcome to come do so during our hours of operation. We can provide a Rocker/Glider located in the infant room to best accommodate your needs. For breastfeeding information, you can visit https://www.womenshealth.gov/breastfeeding 

https://www.womenshealth.gov/breastfeeding/breastfeeding-resources
https://texaswic.org

Pest Control Notification:

Our facility receives pest control services every other month. We will post 48 hours’ notice prior to this event. The information on the times and type of application will be provided upon request.

Show and Tell:

We ask that children do not bring toys to school other than the scheduled show and tell days. We understand the attachment to a certain toy or blanket, and will allow these special items for security as long as there is an agreement that it could be damaged or misplaced. When toys are brought to school, they can distract, be broken or lost. Please check with the Management prior to bringing books, children’s videos, cassettes or computer programs as they are welcome upon approval of their content. Children are not allowed to bring any animal of any kind from home, due to allergies. If in the event an item that you have brought from home becomes lost, damaged or stolen we are not liable in any way.

Summer Program:

We strive to make summer a fun time for all the children. We will have a summer calendar available for most age groups so you will be aware of all activities. All activities will be age appropriate. Our summer fun will include special days, water play, arts and crafts, music, and more.* We only do water play in the summer time. You will get a notice prior to these days, stating that you will needs to bring an extra set of clothes and sun screen if necessary.*

We ask that parents provide the facility with sunscreen and insect repellent. Please label these items with your child’s first name and last initial. Staff will apply these items when going outside to play.

Toilet Training:

When and how to help children learn to control one’s bodily functions is a big childhood rite of passage, and no small concern to the adults in a child’s life-at home and the Center. The two critical factors are the Caregivers and Parents working together and that the child receives the support he/she needs. Research indicates that young children cannot successfully learn how to use a toilet until they are physically, mentally and emotionally ready. Most pediatricians say that most children under 24 Months of age are not physically capable of regulating bladder and bowel muscles. Thus, toilet training is generally most successful when it is started around 24 Months or older. Most positive training will occur only when children show signs of physical control (awareness) of their bodily functions and when they demonstrate interest or curiosity in the process. Imagination Station toilet training procedures will be carried out in a manner that is consistent with each child’s physical and emotional capabilities and in compliance with State regulations. Procedures will be posted in each restroom. 

The following guidelines will be followed:

  • Children will be supervised during toilet training and shall be praised for their efforts and accomplishments.
  • Toilet training shall not be coerced. Individual developmental abilities of each child will be considered.
  • Children will not be punished physically or verbally or made a spectacle of, for wetting, soiling or refusing to use the toilet.
  • Parents should provide sufficient extra clothing for their children. If an accident occurs, the child will be changed into clean, dry clothes. Any clothes used that day will be sent home and another set should be sent the next day.
  • We provide an area for mothers that are breastfeeding in our baby room.

Parents:

You can always view a copy of minimum standards and our most recent Licensing inspection report. We have minimum standards in the classrooms. All inspections are posted on the information wall located by the Sunshine table.

Gang Free Zone:                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 

As a result of House Bill 2086 that passed during the 81st Legislature, Regular Session, Chapter 42 of the Human Resource Code will be amended to include Section 42.064 requiring that information about gang free zones be distributed to parents and guardians of children in care at licensed child care centers. Information about this requirement provided verbally to the parents.

Health Resources for Families:

Oral Health Resources:

Healthy mouth and teeth are an important part of a child’s wellness. Adding a dental professional as a resource to your support system can provide ongoing peace of mind for your entire family. Please visit https://www.healthychildren.org/English/healthy-living/oral-health/Pages/default.aspx for more information on oral health.

Health Benefit Resources:

Finding the right health plan for your children is important. Texas Children’s Health Plan is here to help. Texas Children’s Health Plan offers coverage for children through CHIP and STAR Medicaid. Most CHIP families pay $35 per year or less to cover all of their children. Medicaid is free for children who qualify. Texas Children’s Health also offers health coverage for pregnant women and adults. Each program is a little different. Please visit the website below to learn more.

https://www.texaschildrenshealthplan.org/what-we-offer

Preventing and Responding to Child Abuse

All employees are required by state law to do a thorough inspection of all children and report any signs of neglect or child abuse to child protective service at 1-800-252-5400 or https://www.txabusehotline.orgExternal Link.

ARE YOU AT RISK FOR CHILD ABUSE?

Being a parent is hard, and every parent needs help from time to time.

  • Are your kids driving you crazy?
  • Do you yell at them a lot?
  • Are you stressed out?
  • Trouble paying the bills?
  • Are drugs or alcohol a problem?
  • Feeling hopeless and don’t know where to turn?

Abuse and neglect affect people of every age, race, and family income level. The majority of parents who abuse their children love their children, but many factors can lead them to do things they regret.

  • Trouble managing stress. Problems with work, money, or relationships put a strain on family life. If a parent or caretaker has trouble managing stress, it can lead to abuse.
  • A lack of parenting skills. Some parents might not understand how to care for a child’s basic needs or they might have unrealistic ideas about a child’s abilities and behavior. They might punish behavior that is natural for a child.
  • A history of abuse. Many child abusers were abused or witnessed abuse as children.
  • A problem with alcohol or other drugs. Alcohol and other drugs impair a person’s ability to act as a responsible, caring parent. They can also make it harder to control emotions—especially anger.

These factors can be overcome, and abuse and neglect can be prevented. Don’t lash out when you are angry with your child—instead:

  • Take a deep breath.
  • Call someone or ask a friend to watch your kids while you calm down.
  • Call one of the hotlines listed on this website to find someone to talk to.
  • Find a parenting class in your community to learn about ways to handle the stresses of dealing with kids.
  • Use this website to find programs in your area to help you resolve any underlying issues, such as alcohol or drug abuse.

When parents get help, there’s hope for kids.

PREVENTING CHILD ABUse

It’s hard to talk or even think about child abuse – but child abuse and neglect are simply too destructive to be ignored.

In a recent year:

  • 231 Texas children died because of abuse or neglect at the hands of their parents or guardians.
  • 65,948 children were confirmed victims of abuse or neglect.
  • 17,108 children were removed from their homes because of abuse or neglect.

Learn how you can help! It all starts by building a strong community – learn how below, and be sure to check out our resources for communities like yours.

Building a Strong Community

Get to know your neighbors.

  • Develop friendly relationships with your neighbors and their children and grandchildren.
  • Make your neighborhood your extended family. People feel better and safer when support is nearby.

Help out a family under stress.

  • Offer to babysit, help with chores, or run errands.
  • Suggest resources in the community such as faith community leaders, doctors, and teachers.

Volunteer in the community.

  • You can volunteer with a local organization, or donate to them. Call 2-1-1 or visit your local United Way to find an organization to help.

Get involved in a local school.

  • Join the parent-teacher organization.
  • Attend school events such as plays, sporting events, and music performances.
  • Start a neighborhood watch.

SIGNS OF CHILD ABUSE

What Are the Signs of Abuse?

Children who are abused might show physical signs or sudden changes in their behavior or school performance.

These signs don’t prove that children are being abused, but they could be a signal that the children or their families need help.

When children talk about being abused, take them seriously. Take steps to get help!

General Signs of Abuse

Abused children might seem:   

  • Nervous around adults or afraid of certain adults.
  • Reluctant to go home (coming to school early or staying late, for example).
  • Very passive and withdrawn or aggressive and disruptive.
  • Tired a lot, or they might complain of nightmares or not sleeping well.
  • Fearful and anxious.

Signs of Neglect

  • Missing school a lot.
  • Begging for food, stealing food, or stealing money for food.
  • Lacking needed medical or dental care.
  • Being frequently dirty.
  • Using alcohol or other drugs.
  • Saying there is no one at home to take care of them.

Signs of Physical Abuse

  • Unexplained burns, bruises, black eyes, or other injuries.
  • Apparent fear of a parent or caretaker.
  • Faded bruises or healing injuries after missing school.

Signs of Sexual Abuse

  • Difficulty walking or sitting, or other indications of injury in the genital area.
  • Sexual knowledge or behavior beyond what is normal for the child’s age.
  • Running away from home.

Signs of Emotional Abuse

  • Acting overly mature or immature for the child’s age.
  • Extreme changes in behavior.
  • Delays in physical or emotional development.
  • Attempted suicide.
  • Lack of emotional attachment to the parent.
CountyDFPS ProgramService ProviderPhoneServices Offered
RANDALLServices to At-Risk YouthTexas Panhandle Mental Health Mental Retardation External Link806-349-5603

806-359-2005

806-359-6699 (24/7)

800-692-4039 (24/7)
Crisis intervention and counseling, short-term counseling  for at risk youth and their families, emergency care (youth shelter), youth life skills, and parenting classes.
RANDALLStatewide Youth Services NetworkBig Brothers Big Sisters Lone Star External Link972-573-2339

888-887-2447 (24/7)
Community-based mentoring and school-based mentoring.
RANDALLStatewide Youth Services NetworkTexas Alliance of Boys & Girls Clubs External Link512-301-7711Boys and girls club experience, stay smart youth based curriculum, and smart leaders youth leadership development.
RANDALLTexas Home VisitingCoalition of Health Services(806) 337-1700Families receive services through evidence-based based home visiting programs and are referred to supplemental services as needed.
RANDALLTexas Home VisitingHighland Park Independent School District(806) 322-3769Families receive services through evidence-based based home visiting programs and are referred to supplemental services as needed.
RANDALLTexas Home VisitingTexas Tech University Health Sciences Center(806) 414-9989Families receive services through evidence-based based home visiting programs and are referred to supplemental services as needed.
DFPS ProgramService ProviderPhone                                     Services Offered
POTTERCommunity Youth DevelopmentUnited Way of Amarillo External Link806-376-6359

806-468-8734 (24/7)
Youth based curriculum, recreational services, mentoring, youth development, and youth advisory council.
POTTERHealthy Outcomes through Prevention and Early SupportFamily Support Services of Amarillo, Inc.External Link806-342-2530

806-374-5433 (24/7)
Parent education, case management, and crisis intervention.
POTTERServices to At-Risk YouthTexas Panhandle Mental Health Mental RetardatiExternal Link806-349-5603

806-359-2005

806-359-6699 (24/7)

800-692-4039 (24/7)
Crisis intervention and counseling, short-term counseling for at risk youth and their families, emergency care (youth shelter), youth life skills, and parenting classes.
POTTERStatewide Youth Services NetworkBig Brothers Big Sisters Lone Star External Link972-573-2339

888-887-2447 (24/7)
Community-based mentoring and school-based mentoring.
POTTERStatewide Youth Services NetworkTexas Alliance of Boys & Girls Clubs External Link512-301-7711Boys and girls club experience, stay smart youth based curriculum, and smart leaders youth leadership development.
POTTERTexas Home VisitingCoalition of Health Services(806) 337-1700Families receive services through evidence-based based home visiting programs and are referred to supplemental services as needed.
POTTERTexas Home VisitingHighland Park Independent School District(806) 322-3769Families receive services through evidence-based based home visiting programs and are referred to supplemental services as needed.
POTTERTexas Home VisitingTexas Tech University Health Sciences Center(806) 414-9989Families receive services through evidence-based based home visiting programs and are referred to supplemental services as needed.

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Reporting Suspected Abuse or Neglect of a Child in Texas: Reporting Basics

How does reporting abuse or neglect of children in Texas work?  What do I need to do to make a report?

State law requires anyone who suspects child abuse or neglect to report those suspicions to the Texas Department of Family and Protective Services (DFPS) or to a local law enforcement agency. 

Always call law enforcement first and the Texas Abuse Hotline second if you suspect that there is an immediate threat of harm or death to a child.

Any person making a report to DFPS is immune from civil or criminal liability as long as the report is made in good faith. The reporter’s name is also confidential and will not be provided directly to the accused person by any DFPS employee. There are circumstances under which DFPS is required to disclose a reporter’s identity to law enforcement, a court of law, or another state agency. Please see the section below on Confidentiality for more information.

A person who suspects child abuse or neglect, but fails to report it, can be charged with a misdemeanor or state jail felony. Remember, reporting suspected child abuse or neglect makes it possible for a child to get help. 

Report child abuse or neglect in two ways:

TelephoneInternet
You may call the Texas Abuse Hotline at 1-800-252-5400 to report abuse or neglect. The hotline is answered by DFPS Intake Specialists (who are all degreed professionals) 24 hours a day, 365 days a year.   You will be asked to provide your name and contact information.   You will be asked to explain your concerns. The Intake Specialist might ask additional questions to determine if the situation that you describe meets the Texas Family Code’s definitions of abuse or neglect.  You may report your allegations to the Texas Abuse Hotline through the Internet at http://www.txabusehotline.org. This secure website provides a way to explain your concerns in writing.   You must provide your name and a valid e-mail address. Your identity remains confidential and will not be provided directly to the accused person by any DFPS employee.   Once an Intake Specialist processes your report, you will receive a confirmation e-mail with a Call Identification Number. The e-mail will also tell you whether or not your report was forwarded to a local DFPS office for further investigation.  

Please note that the Internet Reporting System is for non-urgent situations. Receipt of internet reports may be delayed during times of high call volume to the Texas Abuse Hotline. The Internet Reporting System should NOT be used in urgent or emergency situations, including but not limited to:

  • Injuries to a child age 5 or under or serious injuries to any age child
  • Immediate need for medical care (including a suicidal child)
  • Sexual abuse where the perpetrator has access or will have access to the child in the near future
  • A child age 5 or younger who is alone or is likely to be left alone in the next 24 hours
  • Any other situation you feel requires a response within 24 hours

Call in reports about these (and similar situations) to the  Texas Abuse Hotline at 1-800-252-5400. 

Always call local law enforcement first if a child is in imminent danger. 

What information do I need when I make a report?  What will I be asked to provide?

Intake Specialists need specific information before they can forward a report of abuse or neglect to a local Child Protective Services (CPS) office for investigation. This information includes the alleged victim’s address (or other information to help CPS contact the family) and an allegation that indicates abuse or neglect as defined by the Texas Family Code. 

Not every allegation reported to DFPS will result in a CPS investigation. This is because not every situation involving concern for a child meets the legal definition for abuse or neglect under the Texas Family Code. It is crucial that you provide as many details as possible about the alleged abuse or neglect, as well as the family demographics, so that the Intake Specialist can make an accurate assessment of the situation.

Before making your report, please take a moment to gather any records or notes you have on the family so you have easy access to the necessary information. While you may not have all of the information noted below, providing as much of it as possible will allow DFPS to make the best decision about how to proceed.

Persons Involved/Persons with Knowledge
  Household Members All known persons living in the child’s home (adults and children)   Alleged Perpetrator(s)  The person or persons suspected of abusing or neglecting the child. They may or may not be household members   Collaterals  Any other people who may have information about the situation. This may include school employees, neighbors, other relatives, medical staff, etc.  
Information Requested for Each Person  
Identification                           Location                                  Special Needs  Name,               Home address (including           Do the child, parents, Date of birth (preferred) or      apartment name and      siblings, or alleged age                                                            number)                                               perpetrator have any Social Security number,             Directions to the home             special needs?  Race/ethnicity               Home phone number &             If so, how do those needs Marital status               cell phone number(s)     affect their normal Work                functioning? School, or daycare name Address, phone number, hours in attendance, and grade level.     Note: Multiple forms of locating information are important so we can find the family as quickly as possible. For example, having only a school address is challenging if we need to locate the family quickly on a Saturday morning.  

To send a report to CPS for investigation, an Intake Specialist also must have an allegation that meets the Texas Family Code definition of abuse or neglect. Giving as much detailed information as possible helps the Intake Specialist make as accurate an assessment as possible. This is especially important with Internet reports because the Intake Specialist cannot ask follow-up questions.    

Learning to identify child abuse and neglect and deciding to make a report is very distressing for many people. However, DFPS can more accurately assess a situation if you frame your statements as objectively as possible. Clear and detailed information allows the Intake Specialist to make the most accurate assessment possible.  

When you make your telephone or Internet report, you will be guided through a series of questions. The questions below are ones most commonly asked by our staff when assessing information. 

Allegation Information
What happened? What led you to suspect abuse or neglect?   Did you witness something?   If so, what did you see?   Where and when did it occur?   Was anyone else present?   If someone said something to you, who was it (the child or someone else)?   What did the person say?   When did the person tell you?   Are you aware of anyone else who may have been told?  
Who abused or neglected the child? Do you know who may be abusing or neglecting the child?  Does that person live in the home with the child?   If not, how often does the perpetrator have access to the child or when will the person see the child again? Does the perpetrator have access to other children?  
What is the role of the parent/guardian? If the parent or guardian is not the perpetrator, is he or she aware of the concern?   Do the parents or guardians seem protective?   If they are not aware of the concern, will you tell them?  How do you think they will react?  
What else is happening in the family? Are there factors at work that put additional stress on the family such as drug or alcohol abuse, domestic violence, gang activity, recent marital problems or job loss?   Are there any issues that could pose a safety risk to our staff?   Is anyone helping to support the family?   Have there been any previous concerns?  Do you know if they have been reported to our agency or another agency before?  How is the family likely to react when we contact them?  
Questions Specific to Different Types of Abuse & Neglect
Emotional Abuse How is the child being emotionally abused?   If verbally, what is being said to the child?   How is the child reacting to the abuse?   Has the child demonstrated or verbalized any self-harming thoughts or behaviors?   Is this child being treated differently than others in the home?  
Sexual Abuse What makes you think the child has been sexually abused?   Has the child said anything?   Are there physical indicators of sexual abuse (e.g., physical injury or sexually transmitted disease)? Has the child been examined by a medical professional?   Is there a known sex offender in the home?  
Medical Care Does the child have medical needs (regular or acute) that are not being met?   If so, what are those needs?  Have these needs been determined by a doctor or other professional?  What medicines should the child be taking and for what conditions are the medicines prescribed?   What are the short term and long term consequences of not receiving care?  
Physical Care Are there concerns about the child’s physical care?  Does the child appear malnourished or seem to be losing weight?   Is the child extremely dirty or inappropriately dressed for the weather?   Is there a bug or rodent infestation in the home?   Are there concerns about trash, rotting food, sewage, or animal waste in the home?   Are there hazardous home conditions that pose a safety risk to the child (e.g., exposed wiring, broken glass, loose nails, or holes in the floor)?   What effects (if any) have the home conditions or the cleanliness of the child had on the child’s health (e.g., constant illness, rashes, etc.)?  
Supervision Is a young child being left alone or in the care of someone not capable of providing supervision (e.g., child is young; caregiver is intoxicated)?   Are children living alone?  Are very young children left outside unsupervised?

Reminder: Call 911 if a child appears to need immediate medical attention or otherwise appears to be in immediate danger! 

If you have questions about a situation or are unsure if abuse or neglect is occurring, call the Texas Abuse Hotline at 1800-252-5400. Our staff will help you determine if the situation needs to be reported.

Safe Sleep

ALWAYS GIVE BABIES ROOM TO BREATHE!

Hundreds of Texas babies die in their sleep each year – suddenly, unexpectedly, and without a clear explanation or due to accidental suffocation or strangulation. That’s why it is so important to always give babies “Room to Breathe.”

THE ABC’S OF INFANT SLEEP:

  • A – Sleep Alone:
    • Put babies to sleep alone with no other adult or child sharing the sleep surface
  • B – On their Backs with no blankets or bedding
    • Babies should sleep on their backs in a crib or on another firm surface. The surface should be clear of all objects except for a mattress, tight-fitting bottom sheet, and the baby. If the baby leaves an impression on the mattress, the surface is too soft.
  • C – In a Crib and cool (70 degrees)
    • Dress your baby lightly and keep the room cool.
  • S – In a Smoke free environment
    • Keep babies away from second hand smoke. It’s bad for everyone and especially babies. Never smoke in a house with a baby and ask anyone who cares for your baby not to smoke around them.

THINGS TO AVOID

  1. Don’t put anything in the crib!
    1. Adding bumper pads, blankets, pillows, and stuffed animals to your baby’s sleep surface can greatly increase the risk of suffocation or strangulation.
    1. Additional mattresses or cushions in a crib or play yard (i.e. Pack ‘n Play) are risky too.   Some surfaces may feel hard or thin, but they are made to keep your baby safe while they sleep. Your baby will be comfortable.
  2. Keep blankets or covers away from baby’s face.
  3. Don’t let a baby sleep or nap with adults or other children.
  4. Don’t ever sleep with a baby if you have been drinking or are taking medications or illegal drugs.
  5. If you get sleepy, put the baby down in a crib or another firm surface before you take a nap.  This is especially important if you are sitting on a chair, sofa or other comfortable surface where you might roll over on your baby and suffocate him or her.
  6. Don’t leave your baby sleeping in a car seat or bouncers or similar device. Small babies can’t hold their heads up and may suffocate if they fall asleep in a sitting position.

Imagination Station

Emergency Preparedness Plan

Internet Outage:

In the event Imagination Station’s internet stops working due to a technical issue:

  1. Admin staff will place sign in and out sheets on the Sunshine table as you walk in. Parents/Guardians will be responsible for signing their children in/out manually until the internet is fully restored.
    1. Imagination Station will also use paper daily sheets for the children. If a child is toilet trained there will not be a daily form given to the parent.

Phone/Cellphone Outage:

  1. In the event Imagination Station internet goes down, our phones will go down as well. Admin staff will notify parents/guardians via the Procare application. If at any point you need to reach the facility, please message in the Procare app and we will respond to you as quickly as we can. Once phone lines are open again, we will notify families on the Procare app.
  2. If the event cell phone towers go down please remember to have multiple ways we are able to get ahold of you in case of an emergency. This includes landlines, multiple carriers, work phone numbers, etc.

Power Outage:

In the event Imagination Station’s power goes out we will contact all families and ask them to pick up their child immediately. Imagination Station will stay in contact with the proper authorities and will notify when the facility will re-open. If power is restored the day of the outage Imagination Station will re-open the next business day.

Water Outage:

In the event Imagination Station’s water is off, we will contact families and ask them to come pick up their child immediately. If water is restored, Imagination Station will re-open the next business day.

Gas Leak:

In the event of a gas leak, Imagination Station will stay in contact with Atmos Energy. If at any point in time Atmos tells the facility to vacate the premises and go to “Evacuation Shelter A” of the Emergency Preparedness Plan. 

Severe Weather:

In the event of a tornado, all classes will be relocated to the inner hallway. The children are to sit along the hallway walls. The hallway doors will be closed at both ends as well as classroom doors to protect the children. Once the alert is lifted, all children will be sent back to their classrooms.

Lockdown:

In case of a police notification that the surrounding area is being threatened, such as, but not limited to; escaped convict or an intruder with a weapon, the facility will be locked down. All doors will be locked and children will be moved to an interior room away from all possible entries. .  The office staff will be responsible for calling 9-1-1, collecting the children’s emergency information, collecting emergency medical authorizations and attendance sheets during the evacuation. The director or person in charge is accountable for making sure all the children and staff are accounted for. The assistant director will be responsible for bringing items in order to continue care and ensure the children are comforted in this situation. They will bring items such as books, snacks, diapers, wipes, and several other supplies to ensure the children are cared for considering the extreme circumstances. In order to best supervise the children we will keep your child’s caregiver with their class and work toward keeping the classes separated as much as possible.

Emergency Evacuation:

If the child care center needs to be evacuated due to a situation such as but not limited to, fire, explosion, flood, toxic fumes or chemical spills, the children will be removed from the classroom through emergency exits. All groups will meet on the north end of the parking lot within proximity to transportation.  The office staff will be responsible for calling 9-1-1, collecting the children’s emergency information, collecting emergency medical authorizations and attendance sheets during the evacuation. The director or person in charge is accountable for making sure all the children and staff are accounted for. The assistant director will be responsible for bringing items in order to continue care and ensure the children are comforted in this situation. They will bring items such as books, snacks, diapers, wipes, and several other supplies to ensure the children are cared for considering the extreme circumstances.

Classroom teachers will bring an emergency bag to every emergency situation; along with a class list, child tracker, first aid kit, emergency information notebook, and flashlight.  Emergency evacuation and exit diagrams are posted in each room of the facility.

Once the Evacuation, Relocation or Sheltering/Lock-down is lifted, we will use cell phones and or landline to contact parents and let them know our location. After location is determined, we will discuss a verification process in order to unify the child with their guardian.  

If the Center is deemed unsafe, the children will be transported to Evacuation Centers listed below. Office staff will notify all parents as well as Child Care Licensing of all evacuations.

Evacuation Shelter A:

Messiah’s House Church

6901 Bell Street

Amarillo, TX 79109

806-414-4384

Evacuation Shelter B:

Hillside Christian Church

6100 S Soncy Rd.

Amarillo, TX 79119

806-457-4900

Evacuation Shelter C:

WTAMU- Hastings Electronic Learning Center

2501 4th Avenue

Canyon, TX 79105

806-651-1240

At Imagination Station, the safety and well-being of our children and staff are our utmost priority. We recognize that unforeseen circumstances may arise requiring adjustments to our policies in the interest of ensuring the safety of everyone involved. If at any point in time Imagination Station needs to make a change to the emergency plan we reserve the right to do so according to what we consider pertinent or necessary. We will do our best to stay in contact with families and we will make every effort to keep families updated throughout the situation.

In our ongoing commitment to maintaining a safe environment for all children at Imagination Station, we kindly request your cooperation in updating your contact information, including phone numbers in case of emergencies. Additionally, we encourage you to ensure that your child’s authorized pick-up list includes extra individuals who can be contacted for pick-up in case of unforeseen circumstances. Your prompt attention to these updates will greatly assist us in our efforts to prioritize the safety and well-being of every child in our care.

Imagination Station appreciates and welcomes your input and concerns with any information within this Handbook, please let us know if you have requests or suggestions regarding any statements.

Thank you, for your thorough and detailed inspection of this Handbook.

Many Blessings,

Samantha Long

Director